| Changes for the better |
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 Dear Friends,
This is an exciting time for our business—and an exciting time for our customers too. Many of you have experienced firsthand the amazing difference in comfort and energy savings that advances in technology have brought us. These advances include big increases in the efficiency of heating systems and other comfort equipment, which fits nicely with the growing commitment of many people to make their homes “greener” and more energy efficient. We’re also excited about new programs and services that will put us in a position to serve you better. Last year, we added plumbing to our list of services. |
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| This year, we’re upgrading our service plans to cover heating with oil, natural gas and propane, as well as cooling and plumbing. We also plan to offer tank monitoring. No matter what comfort challenge you face, you can be assured that we’ll do the right thing for you—whether we’re providing 24-hour emergency service, servicing or installing comfort equipment or providing you with service protection. Please let us know what we can do for you this heating season. |
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Warmly,
Bill Carmell |
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| Ask us about plumbing! |
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 Q: How do I know if my water heater needs to be replaced?
A: The age of your water heater is one important factor. If your water heater is more than 10 years old, chances are that it may not be working as efficiently as it should. Also, if your family isn’t getting all the hot water it needs and your fuel bills are sky high, or your water heater is leaking, it might be time to upgrade to a new model. Today’s oil-fired water heaters provide low-cost access to virtually unlimited amounts of hot water. On average, oil-fired water heaters heat water five times faster than electric units, and they can cut your water heating costs by hundreds of dollars a year. Joe Buttlier, our plumbing manager, would be happy to discuss which water heating option is best for you. He can also help you with your other plumbing needs—including repairs or improvements. |
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| Make automatic payments |
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 To save time, money and stamps—and avoid credit card interest charges, penalty fees and transaction charges—why not enroll in our electronic funds transfer (EFT) program. With EFT, you authorize your bank to pay us directly, and there is no extra charge. |
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| This easy automatic way of making your payments can help you keep your accounts current. (This is especially important if you are on a price protection program because you must make your monthly payments on time to keep your guaranteed price in force.) |
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| For more information about EFT or to enroll, call us or return the enclosed reply card. |
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| Save big on a new heating system |
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 Today’s heating systems are far more efficient than those that were manufactured just 15 years ago. A new fuel-efficient heating system can save you as much as a third on your yearly fuel bills. That’s hundreds of dollars a year! |
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| There’s never been a better time than now to upgrade your system, and Mass Energy can help. We’ll come to your home, evaluate your needs and give you our expert opinion as to which system will do the best job for you. And right now, we can make affording a new system a lot easier with no-interest financing. |
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| Our team of highly trained technicians will install your system in one day—with minimal disruption. They will also respect your property and clean up thoroughly after the job is done.. |
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| Call today or return the reply card to find out how easy it can be to start saving money on fuel bills with a new heating system |
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| True ’round-the-clock service |
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| Many businesses claim they provide service 24 hours a day, 7 days a week, but you may be out of luck if you need them on a holiday or a weekend. On the other hand, Mass Energy customers can count on us for emergency service around the clock. |
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| Paul V. of Lenox and his family can attest to that. “This year, when my elderly father had no heat right before Christmas, Mass Energy came right away and solved the problem,” recalls Paul, a customer for three years. “Whenever my brother or I call them for a repair, they always come quickly. Whether it’s a Saturday, Sunday or holiday, they’ll send someone, and they won’t leave until you have heat.” |
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| Everyone at Mass Energy is helpful, from the customer service team to the technicians to top management, Paul says. “They have the best customer service and the best service department in the area,” he adds. |
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| Ask the expert |
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 Q: Why do your customer service representatives (CSRs) ask me so many questions?
A: If you call us with a heating problem, our CSRs are trained to ask you questions that could get your heat back on without a service call. Nothing is worse than having a technician come to your home, flip a switch and leave a bill. We ask questions because we want to help you avoid this.
If you’ve lost your heat, here are some steps to take before you call us.
• Check the fuel level in your tank.
• Be sure the power switch for your system
is in the “ON” position.
• Check fuses or circuit breakers.
• Press the reset button on the burner, but press it ONCE ONLY.
We also have an interactive survey on our website to help troubleshoot your heating system. Just go to MassEnergyOil.com/Troubleshooting.php. |
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| If you go through the checklist or the interactive survey and still can’t get heat, call us. |
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